Cleartrip FAQs - Domestic & International Trip Booking

Happy Trip Guarantee is applicable only for itinerary where it is explicitly mentioned. Our guarantee protects you from:

Flight Delays: If you are travelling with connections, you could miss a flight because of a previous dela
Flight cancellations: Your flight can be cancelled unexpectedly.
Schedule changes: Airline can reschedule your flight which may affect your itinerary.

If this happens less than 2 days before departure, we will offer you a choice of:

In case these event happen more than 2 days prior to departure we choose one of the above. We’ll contribute to the following if you get stuck:

Transport To Another Airport: To cover all passengers on the booking.
Overnight Accommodation: Per passenger towards accommodation; if the delay is more than 8 hours overnight.
Food And Drink: Per passenger towards refreshments; if the delay is more than 4 hours.

Following are the mandatory steps/Instruction to avail the Happy Trip Guarantee:

Inform us as soon as you are aware of any of the situations above on our email mail address - customersupport@cleartrip.com
Respond within 24 hours to all our offers.
Don’t make any flight changes without our approval.
If we agree that you should buy a flight that’s not available online, we need to receive your email with proof of payment within 14 days.

Unfortunately, any non-conformance of these instructions will lead to your Guarantee getting void.